As you may know we did take a trip on this train in the summer of 2008, and was hugely disappointing. The trip is hyped as "having drinks in the panoramic view cars while traveling through the country and the mountains", the truth is that almost all driving was done at night, while we were trying to sleep, and we were transported with cramped busses during the day.
This was in no way the photographers delight it was expected to be, we finally left the trip and made our own trip. and were given a significant refund after the trip.
Advertising stated that this was a "5 star resort property on wheels" but reality is that it was nothing like that in any way, experience, food, or service.
Personally I hope this train will come back in a new and better version, focusing on what a trainride should be and focusing on a highly trained staff to provide the kind of service guest expect when paying the kind of money this trip cost.
Grand Luxe rail Journeys, based in Evergreen Colorado, was operating the train originally used by the Orient Express America, and had surprisingly been voted one of the worlds top 25 trains by the Society of International Railway Travelers.
Tom Rader, the company's chairman, says, Passengers with bookings should contact their credit-card company about getting refunds, or contact GrandLuxe by e-mail to firstname.lastname@example.org or alternatively call 800 320-4206.
Riding a train through American mountains still have a big draw on me, so here is wishing for this ride to raise from the ashes again, with a much more competent management. In my dreams I can only hope Virgin pick up this and add the train to their fantastic Virgin Resorts, it have all the makings of a fantastic Branson resort experience.